Customer Testimonials
Rashad, George and Mike were all great to work with and very responsive when buying my new GV80. I wound definitely recommend Genesis of Charlotte for an efficient buying process!
Really great people, took care of my needs and fixed my car in a timely manner
Julian, Mike and Ace were all pleasant and responsive. The deal went smooth and I wouldn't hesitate to come back next time I'm shopping for a Genesis.
The entire staff was awesome! From the manager (Mike) to the sales staff (Helio and George) to finance (Ace), all were highly professional and helpful. They were a pleasure to deal with and made purchasing my 2026 GV70 a simple and straight-forward experience. I highly recommend this Genesis dealership!
Genesis of East Charlotte:
When Luxury Gets Lost in the Parking Lot
I bought my Genesis CPO in June 2022. Thought I joined the luxury elite.
Turns out I accidentally subscribed to a premium headache.
• 45-day wait to get an oil change — not a villa in Italy, just an oil change.
• Quoted $900 for spark plugs — I expected them to be hand-forged by elves in Iceland.
• Told no loaners were available. Walked outside and counted 40 dusty ones lined up like sad puppies at a shelter.
• New name: Genesis of East Charlotte.
Cool. Now it’s a luxury disappointment… with branding.
• Got ghosted ... Read More DealerRater - Apr 30, 2025
We visited Keffer Genesis for an inspection and a recall fix. Ramon provided highly courteous and accommodating service as he checked us in. He then offered us an Uber ride to and from our lunch destination as we waited for the work to be completed! When we returned to the dealership from lunch, he provided a video of the inspection and then brought our car right to us… freshly washed and dried. Because of the stellar treatment we received, we won’t hesitate to return to Keffer for service… and to buy our future Genesis cars!
My advisor Julian was EXCELLENT!! He entire experience was amazing. I test drove a Gv70 and Gv80. I decided to go with the Gv80. Best choice ever. The finance manager made the process fast and smooth. I highly recommend this dealership.
Eric was great. Worked with me over text to create a lease deal. Even made a video of the vehicle to see the color and interior. In the dealership Matt and Ace took care of finalizing the contract. Everything went very smoothly
The after sales experience keeps getting better and better. Ramon is excellent as a service advisor. He continually kept me updated on the status of my repairs and did a great job of explaining what had been done and why.
Excellent Service with great communicative team. Beautiful wait area. Comfortable experience. Very quickly a loaner vehicle was found.
Excellent customer service with very friendly sales reps and managers. Easy in and out to sign with the finance manager. Clean modern dealership with many cars to look at
My advisor was excellent. He was very knowledgeable and helpful. He secured a loaner for me last minute.
The service was excellent. My service advisor Orlando was very knowledgeable and friendly as he answered all my questions. The waiting area is expansive, well stocked, clean and comfortable. My car was delivered in a timely manner so I am extremely satisfied with this dealership and highly recommend them.
If I was basing my review on sales it would be a 5. However within the first 30 miles my car has developed 2 defects. I went a whole day so far and no follow up to my complaint. Communication is key. They are now working on it. My salesperson Brandon got involved, I highly recommend him.
George was very knowledgeable about the EV I was test driving. Great experience. Better than experience at other brands
Great process in buying car from them. They made everything so easy. 100% recommend them.
Service took good care of my needs in a professional and timely manner. Orlando was great to work with.
Our representative was very helpful in discussing the issues. We are satisfied with the outcome.
Floyd Davis made my car buying experience a joy. Any question I had, he addressed making me feel great about buying my dream car. I highly recommend this place.
From valet pickup to service completion was flawless.. Staff was completely transparent and professional throughout the entire process!
Had a good experience, overall, with the sales folks here. Timely response and follow ups answering all questions
Wonderful purchasing experiences for our 2 vehicles and now we feel like family. Lovely team of people who take pride in what they do about and restored my faith in customer care.
Amazing experience, yet again. Second vehicle since 2021. The building is beautiful, the staff are great. George and Ace will work with you. Chad is the greatest and special shoutout to Gabe, who is leading the charge with Genesis of Charlotte Your team deserve the 💎💎💎 Diamond award for, Quality, service and selection. I can’t say enough. Thank you for the exceptional experience.
Friendly staff and inviting atmosphere . Made my wait more pleasant.Thank you for your hospitality.
Dry professional and courteous. Will highly recommended. State of art new dealership. Enjoyed the experience.
In for a potential recall issue. Inspection found that two tires were much more worn than the other two. This is a lease vehicle and all service has been done by the dealership. Odometer is just over 29,000 miles. This indicates to me that proper tire rotation was not performed during other service appointments.
What a great experience, from start to finish. I had the good fortune to work with Chuck and from start to finish, he made buying a car interesting and relaxed.
Excellent experience! Arrived late in the evening. Salesperson took their time with me and saw me through the purchase of my new vehicle. Easy process!
I brought my Genesis in to get serviced and they always do a great job. Annissa did a great job keeping me up to date on the status of my vehicle and was available when I had questions
Staff was friendly and helpful. Building is new and beautiful. Scheduling service is easy and they washed my car before I left.
Excellent service. Satisfied with the assistance I received during the my car was being serviced.
My Experience with everyone I encountered at the dealership was great. Floyd took good care of me and even though I signed away my life we had plenty of laughs (just kidding). Chad and Ace were also very pleasant and the facility was very nice.
I had a great experience with John. Very helpful and thorough. Had my car in and out in minimum time.
The service was generally fine. Took the car in for a recall. Transportation to an appointment and then transportation back provided by Keffer. (Lyft) Main concern – when I returned, was told that the service had been completed, but the car had not been brought back around. Waited about 50 minutes for the car to be brought back. This was more time than should have been necessary , In my opinion.. Thank you for the opportunity to provide feedback.
Excellent service!!! Chuck was very customer centric and friendly. He understands the needs of customer and provides win win solution. Finanace guy was excellent and very professional. Loved the over all transparency at this location
Outstanding service - and of course we know it's all about the people. Auto-service is not exactly something any of us look-forward to, though our experience was absolutely a net positive. Special call outs to Georgia, Rachel and John who with their next-door neighbor friendliness made the visit one to remember. Pre-visit, Georgia set the bar high with her exceptional communication skills, clearly laying out the details of the upcoming service and vehicle loaner. On arrival, service manager John was disarmingly professional and friendly, followed by rock star Rachel who kept monitoring our progress and checking back with us ... Read More DealerRater - Oct 3, 2024
Impeccable customer service. Their team was really knowledgeable and upfront with everything I needed to know about the vehicle. They definitely made me feel like I was making an informed decision on my car.
Excellent Service and new facilities. I like service people and waiting room ,restrooms, coffee and snacks
Beautiful new facility. Great service from check in to check out. Comfortable working environment while you wait.
Beautiful, comfortable building. Courteous staff. Manager was helpful. My salesman, Chuck Richmond, was excellent. He helped me find everything to match my wish list.
Yazan Shuli was my salesman. Ace was my finance guy. Both were awesome to work with. I recommend Genesis of Charlotte.
Brought car in for recall service. Easy check in and out. Provided a ride home and back to pick up car. Antonio was very professional.
I think the dealership was great and the service writer Antonio was one of the best. He told me it would take an hour and a half and just about what it had take and say impress. Say my wife and I were really impressed.
Very pleasurable buying experience. Floyd even delivered the car to us! Beautiful customer lounge as well.
The BEST!!!! Outstanding customer service! I enjoyed my time there! Simply awesome! The new facility is amazing and the customer advisor was very helpful and knowledgeable.
Had a service appointment with loaner. Took 55 minutes before I received my loaner car. No explanation. I missed a nearby appointment. Had same problem with Hyundai of concord when I serviced the vehicle and that is why I went all the way into south Charlotte. The only way to get responsive service is to use valet service. I used it once and it was great but usually have to wait a week or two for a valet appointment. A friend of mine had similar problems so he takes his car all the way to Hickory where he is satisfied with ... Read More DealerRater - Sep 4, 2024
Clean, quick service, nice experience. I would definitely take my suv back. I was visiting from Georgia and I needed an oil change. Thanks for accommodating my so quickly!!!
Prompt, courteous and professional . Service done right. Outstanding new service facility and customer waiting area!!!
Great customer service! Very responsive in the service department, keeps the customer informed. Highly recommend this dealership.
I can’t believe the lack of communication with this dealership! The issue could have been resolved with a simple phone call to advise the status of the car. Ace and Asia are the only ones that attempted to get someone to call us back with an update. By the time I was able to speak to the GM I was completely frustrated. I unloaded as soon as he got on the phone and he was the most offensive rude GM. Caught him in 2-3 lies within 5 mins. The genesis is a great car but don’t go there for ... Read More DealerRater - Aug 9, 2024
Just purchased a new Genesis GV80 with Cameron at Genesis of Charlotte. He was great to work with; spent a couple of hours with him last week with my two grandsons - they were really into the process and he was great with them - indulging them for their opinions, etc.
Cameron was great at staying in touch with me, finding the car that matched my wishes, staying within my budget. Went back yesterday and bought the car of my dreams!
My grandsons were very pleased with the facility, ambiance, snacks - as was I! A beautiful place to spend ... Read More DealerRater - Jul 18, 2024
The new facility is amazing….it finally caught up with the brand. Appointment was easy to schedule online and the service was carried out on schedule. Great car and dealership.
Requested service on my GV80 using the concierge process. They picked up my car on time, did the work I requested for maintenance then had my car back cleaned in 4 hours and I never left my house. The process worked flawlessly.
Beautiful dealership and great service. Worthy of the brand. Service delivered what they promised. A quick and efficient visit.
Asia is amazing I’m honestly surprised you wouldn’t have such a valuable asset like her running the place someone with expertise and customer service knowledge is asset to valuable to not have leading this dealership from upper management. She’s truly AMAZING !!!
They treated me with respect and patience! They listened to what was important to me! And then they put me in the right vehicle. The process was efficient and they got me on the road pretty quickly.
Genesis of Charlotte is amazing. I took my GV70 to be serviced, Asia is always amazing she is the absolute best. After getting my car serviced my husband decided to buy me a new GV80 and guess who found us the perfect salesman no one but Asia. She got Christian who was also amazing at making sure we were well taken care of and we let with GV80. Only problem found some damage on the rear left bumper and am waiting on a resolution for that. For me a 10 out of 10 on service and sales.
Ms Asia is the best Service Advisor I’ve been involved with. She goes above and beyond, making sure that I receive the best service and care for my new GV80.
Love the new dealership. Did a drop in for on an inspection, in and out in 40 minutes!
Beautiful new facility, great staff. Asia is a wonderful service advisor who has dedication to Genesis and it shows. In fact, every person there was hustling for Genesis owners today. They also did a great job washing the vehicle after recall service, actually washing it, not just a typical "dealer rinse off and swipe with a vacuum".
I appointment was attended to promptly. I was informed in advance about the work to be done and the approximate time. The new Genesis service center is comfortable and though I spent 3 hours it didn’t make me feel exhausted as the space is designed well.
Came by for a routine service. Asia did an amazing job explaining my car’s current need s.
Service was awesome as usual Daniel is very professional and knowledgeable. I would recommend Daniel’ s assistance to any owner of a Genesis.
Great service. Everyone was very professional. I would recommend this dealership to friends and family.
Brand new facility. Very nice wating area and service done promptly. Asia is friendly and knowledgeable.
The valet service was once again superb. Quick, easy, and the customer service was great!
Service was excellent this time around: The first available slot was only a few days away from when I called to setup my recall service. Got a loaner identical to my vehicle, in perfect condition. Left the dealership thinking it would be at least a day or two before they would call me but 5 hours after drop-off my phone rang with the news the car was ready. Everybody was pleasant and professional! This service visit was a pleasure and an order of magnitude better than one a few months earlier.
Dealing with James was great. He was honest and got back with me quickly and worked out a deal that was fair. Also when I arrived at the dealership Chad, and Brandon were very helpful.
Easy to work with dealership, great communication through the purchasing process. Ask for Rodney he was great
Most important…they listened to what we were looking for and didn’t push us to take something different. All went over and above to find and deliver the “unicorn”. Thanks to all. Best of luck in your new “home”.
Very professional and very nice. I was in and out in no time. The waiting area is clean and well equipped 5 stars!
From Sales to Maintenance. Genesis of Charlotte has always been a pleasant experience. I highly recommend George Athens. On my 3rd purchase from him. Will come back. D. Cooper II
The team got me out in a timely fashion identifying my needs good work thanks
Beware - Do Not Purchase A High End Vehicle From This Dealership
Our experience was one of the worst purchase experiences of a lifetime... however, it didn't have to be.
My wife decided to upon the new GV70 electrified after visiting the New York City Genesis studio. This would be our first Genesis experience.
We drove two hours to Charlotte because of the deal that was offered, loved the car and made the purchase. Our sales rep James was knowledgeable about the brand.
The color combination we wanted was not available, so we had one sourced from a different ... Read More DealerRater - Mar 14, 2024
Sean was a great salesman. He answered all our questions and we got the car we wanted
Chuck and Joe were clear with all the details which helped the process quicker. Thank you!
The customer service was exceptional for maintenance services. I was thoroughly pleased with the valet process.
It was a alsome experience and hopefully I will be doing best in the future
Great overall dealership. Our salesman Lewis was an absolute pleasure to work with. Very friendly and knowledgeable about the brand.
Great service, great sales team, and great dealership. Would buy back here again for my next car.
Great customer service. The staff were attentive to your need of service. I would recommend this location for a new or used vehicle.
Excellent customer service and experience. Every employee spoke to us and made us feel welcomed. Zack went above and beyond to assist us along with Chad, Jeremie, Eden, and Adam. Everyone made sure I was satisfied and had the car I wanted. Great experience. Can’t wait for the Genesis Showroom/service to open! Thanks for a great experience!
Very friendly. Asked me a lot of questions to see what I was looking for. Presented alternatives in a no pressure way. Paul was very engaging and helpful. I felt listened to and valued as a customer.
•sales team go the extra mile to help you get the correct vehicle at a price you’re comfortable with. •Excellent customer Service • clean show room and waiting area
My Genesis service rep, Asia goes above and beyond everytime I bring my in GV70. From arranging the valet to providing a loaner she is amazing. This last visit she even arranged for an extra repair for me. She handled an unsatisfactory exchange with another dealer rep with class and really had my best interest at heart. I am pleased with the work done and the condition the car was returned. It looked like it had just come off the show room floor. The service before Asia lacked the luxury touch and care I was used to with my Lexus ... Read More DealerRater - Dec 13, 2023
Marcio was knowledgeable, informative, attentive, personable and so pleasant to work with on the purchase of my Genesis vehicle. The buying process was smooth and efficient. He showed interest to hear what I was looking for in a vehicle and cared enough to help me with purchasing the exact vehicle I wanted. The paperwork process was also efficient; with a seamless handoff between the sales and finance departments. I anticipate the service aspect will also include such ease and personal attention once the new building is complete. I am happy with my experience to date at Genesis of Charlotte.
Staff is very friendly and took care of my needs. Service was prompt and communication was excellent by texts.
The staff that work there are very friendly and professional. However, I did have problems with the servicing of my G70. Who would expect a broken fuel injector at under 19,000 miles and while that was repaired, it's been back two more times for an engine light.
Our salesperson Bowe was the most patient non pressure car person I’ve ever encountered. So pleasant
From start to finish, the purchase of my new Genesis G70 was the most pleasant experience I've had buying a car. My sales consultant, Bowe was a joy to work with. He took his time, answered all my questions, allowed me to compare different colors side-by-side and when he did not know an answer, went to find that answer. The sales manager was also excellent. He worked diligently to get the financial terms I would be willing to accept. I'm so excited to learn all the features on the car and show it to my family!
Had an excellent sales experience. Levi was a great sales consultant. Great follow-up, answered all our questions and found the exact car we wanted. The rest of the staff were also very good, including the sales and finance managers. The car, a G80, was delivered in wonderful condition. We were very pleased. Would definitely recommend this dealership
Dragons was awsome and the overall experience was pleasant, even the finance manager was incredible……and that is rare
Excellent selection. Every trim level and every color combination. You will find your dream car here.
I recently brought my 2019 G70 to Genesis of Charlotte for some repairs. The service advisors (Tess/Asia) were professional, attentive, and easy to interact with. I will continue to use their services for my G70 going forward
Being able to use the Valet service option has been a true reward. It makes the appointed time easy to keep and still have a vehicle to drive. Best gift though is my Service Advisor, Asia Smith! She is the reason I have such high regard for the dealership. She is great to deal with and just a pleasure at all times while being helpful and thorough. Each experience has been positive, though I DO enjoy my GV70 greatly. It runs and drives like a dream and I realize just how good it is when I ride with others, OR ... Read More DealerRater - Sep 27, 2023
Been coming to this dealership since 2021 and each time it is a great experience. Great service on my vehicles and customer service.
Brandon and Asia were outstanding; they were customer focused, caring and competent.I highly recommend yhrm
Bought a certified G70 with 54000 miles on it. 9 months and 4000 miles later I'm informed that it needs over $3,100 in service and repair. One item was for spark plugs recommended to be changed at 45000 miles. Asked why recommended services were not complete before I was sold my car, Robert told me that even though it's recommended, not required for them to do the recommended services before putting it on the lot. I love the car, but communication from the service department has been dreadful and I feel they did not stand behind their certification program. Super disappointed. Never felt ... Read More DealerRater - Sep 11, 2023
Levi and Eden were fantastic. I remained informed while I waited for my desired model. Thank you, Keffer!
Asia was amazing with handling the first servicing of my GV70. Kept me updated. Super friendly and customer service oriented. They are lucky to have her; she’s an incredible asset!