Customer Testimonials
Used valet service and arrived when expected, left loaner and returned later in the day in a timely and pleasant manner.
Met with Asia for service and she was very helpful to me (I’m a senior). Pleasant and efficient at a very nice facility. Highly recommed and look forward to seeing Asia again. Making an appointment was a pleasant experience.
Went in for 30k miles service ~ great waiting area with one exception: snacks were comprised of a variety of chips/ loaded with unhealthy seed oils. I traded a Porsche for my Genesis. Someone needs to ride over to the Porsche Dealership down the street and see what customers (who many times unfortunately have to wait longer than they anticipated) are offered for a 4+ hour wait....other than that, I was ok with my service call.
We purchased a new car here and the process was smooth and pleasant thanks to George! He was efficient, helpful and overall great customer service. Thanks!
The salesperson was extremely knowledgeable and had multiple cars available when we arrived. He provided ample time with us and addressed all of our questions.
I purchased my new car from this dealership with the assistance and expertise of George Athens, Sales Consultant and Rashad Jackson, Experience Manager. The entire process went smoothly with good dialogue about vehicle qualities, auto trends, financing and warranties. Their feedback made me feel welcome to reach back with any questions. I am quite pleased and recommend this dealership and this winning team!
I just purchased at this dealership for the first time. My salesperson was wonderful to work with, no pressure, knowledgeable, and patient. It was a great experience 👍
I was pleased with pickup and return. Communication was great. The car was returned at specified time. My only complaint is that I had a few small things to be looked at but said it couldn’t be done. Previous dealer would do that for me. So basically picking the car up was of no help because I have to make an appointment and drive down Independence Blvd for work to be done. Love my GV70!!!
I had another service appointment at Genesis of Charlotte, and once again everything went smoothly. The entire process was quick, efficient, and very professional. The staff was friendly, attentive, and made sure I was taken care of from start to finish. I really appreciate how easy and stress-free they make each visit. Highly recommend this dealership for both service and customer care!
George, Andres, Ken, and Mark were all very easy to work with. When the color option I wanted was not available, they offered me different options that were within my price range. The dealership is nice and clean.
Great service! Ramon was awesome. He even fixed my clock and washed my car. I will request to work with him the next time I need service.
Service advisor Roman was excellent during my service visit for my vehicle. I had to leave my vehicle for over a week but Roman made sure to keep me informed on everything that was going on with my vehicle and I really appreciated it. He went over everything that was done when I came to pick up my vehicle.
Great sales experience! Caesar was an awesome salesperson with a very pleasant and accommodating spirit! He answered all our questions and addressed concerns with speed and accuracy. The facility is beautiful, clean and has a zen like environment. The entire team made us feel welcome. We recommend Genesis of Charlotte for your carbuying needs.
Awesome service advisor but the technician took too long. Arrived at 10AM for an oil change, rotation of tires, spark plug change and it took 4 hours.
I went to look at a Genesis G70 this past weekend. I was in the market for a new car after owning 3 Mercedes. I found the Genesis to be an exceptional value and an overall comparable exterior and interior styling compared to the cost of other high end sedans. I purchased a 2026 G70 and the process of negotiating and trading my MB to be seamless. If you are in the market for a premium sedan or suv, I think you should explore Genesis before you make a decision.
Oil change and tire rotation cost $155. Would not accept coupon from another Genesis dealer. No free rotation even though tires purchased from dealer. A week later received an email offer from dealer for oil and rotation for $79.95.
I’ve had the pleasure of having my vehicle serviced here. The dealership overall is well appointed with all the amenities that a luxury showroom and service facility would have. My experience from the beginning to end was seamless. Ramon was professional, friendly and knowledgeable.
Ramon was friendly, knowledgeable, responsive, and kept us updated with the process and notified us right away when everything was completed.
We purchased the vehicle in November 2025, and the finance representative encouraged us to take the extended warranty, assuring us that it could be canceled within 30 days after conducting our own research. I contacted the dealership to cancel the extended warranty and visited the office four times. Each time, I was told that the cancellation process would take approximately 4 to 6 weeks.
Now that six weeks have passed, the finance statement still shows the extended warranty charge, and it has not been adjusted toward the principal. When I contacted the finance team again today, I was informed that the process could take 8 ... Read More DealerRater - Jan 26, 2026
Great vehicle and wonderful experience on my second lease of a GV80 Coupe. I’m very pleased with my purchase.
Customer service in sales and service has been excellent. Only minor issue so far is on last service for our GV70–after rotating the tires, they didn’t readjust the tire pressures (the GV70 requires higher pressures in the rear tires than the front ones), so had to do that when I got home.
Had an excellent experience purchasing a new vehicle from Genesis Charlotte and Akil. The GV80 was levels above other SUVs in its class
Very friendly salesperson Helio and experienced, and my car purchase experience with Genesis Of Charlotte was great. The purchase process went smooth.
Excellent overall service experience with Genesis of Charlotte from start to finish including the quality of service.
My genesis v 60 electric power failed WHILE I was driving it 2 weeks ago. I was extremely fortunate that this incident did not result in an accident. There have been documented recalls involving ICCU unit failures in genesis electric model years 2022–2024. I experienced the same failure in my 2025 vehicle, which indicates the underlying defect has not been remedied. This raises concerns regarding product safety, disclosure, and the manufacturer’s duty to address known defects before additional harm occurs. Caitlin at Genesis claims department and the dealership told me it was “fixed,”reclaimed the loaner vehicle, and returned my vehicle to me. ... Read More DealerRater - Dec 18, 2025
Great buying experience. Communication was great and our salesperson was very knowledgeable and got us in and out of there quickly.
Avoid them, I asked many times, and they said the never received my emails. That is on management. Could NOT get real numbers on a lease of a 2026 GV70. And when they sent it to me, they were $600 MORE a month ($1299). Terrible customer service.
We prefer to take our GV70 to Keffer Genesis of Charlotte even though it’s 100 miles from our home. Their courtesy and efficiency make it worth the drive!
They are very nice and provide excellent service. David is my advisor and makes sure that I am well taken care of.
I love how I'm welcomed and accommodated. I love the 5-Star service and I love my Genesis.
I was visiting Charlotte when I needed to take my GV80 in to check my vehicle for an emergency appointment. Ramone was very helpful, provided great service & I was back on the road in under an hour! The dealership is beautiful with very nice amenities when waiting. Thank you.
I recently had the pleasure of visiting Keffer Genesis of Charlotte, and I have to commend the absolutely superb service I received from Bobby. I drove all the way from Charleston, South Carolina, specifically for the service, and Bobby made the entire trip worthwhile.
From the moment I arrived, he was attentive and ensured my needs were addressed in a timely manner. He was incredibly personable and intuitive, making the experience feel tailored to me. What stood out most was that he didn't downplay the effort of my long drive; instead, he acknowledged it and went above and beyond ... Read More DealerRater - Oct 18, 2025
I received professional, responsive and attentive service. George made buying my new Genesis many states away easy and reassuring. He continues to provide assistance after the purchase.
I wasn’t prepared for such a low pressure experience. Julian was easy to work with and very helpful in finding my car, as well as guiding me through the entire process. I found Mark in Finance just as easy to work with. Overall the day I purchased my new GV70 was a relaxed afternoon in a lovely zen-like setting.
Matt was amazing in fact the entire team was awesome and I love my new GV80 with all the bells and whistles !
Great customer service. Very friendly staff. Made sure that all my concerns were met. They were very patient with me.
Great service, timely and professional. The waiting area is as very comfortable. I had no issues.
Excellent buying experience. Sales and management were very helpful in coming to an agreement and getting the sale done. They had to bring in the GV70 Advanced from another store and I had it in my possession the next day. Very pleased with the service and professionalism of everyone at Genesis of Charlotte. This is my fourth Genesis and each one has been an excellent driving experience.
Friendly and informative staff. Matt Rossi is the best car salesperson I’ve ever worked with! Highly recommend giving them a try on your next car purchase!
Christos Christou was exceptional. He was kind and caring. This was a great experience.. Highly recommended
Rashad, George and Mike were all great to work with and very responsive when buying my new GV80. I wound definitely recommend Genesis of Charlotte for an efficient buying process!
Really great people, took care of my needs and fixed my car in a timely manner
Julian, Mike and Ace were all pleasant and responsive. The deal went smooth and I wouldn't hesitate to come back next time I'm shopping for a Genesis.
The entire staff was awesome! From the manager (Mike) to the sales staff (Helio and George) to finance (Ace), all were highly professional and helpful. They were a pleasure to deal with and made purchasing my 2026 GV70 a simple and straight-forward experience. I highly recommend this Genesis dealership!
We visited Keffer Genesis for an inspection and a recall fix. Ramon provided highly courteous and accommodating service as he checked us in. He then offered us an Uber ride to and from our lunch destination as we waited for the work to be completed! When we returned to the dealership from lunch, he provided a video of the inspection and then brought our car right to us… freshly washed and dried. Because of the stellar treatment we received, we won’t hesitate to return to Keffer for service… and to buy our future Genesis cars!
My advisor Julian was EXCELLENT!! He entire experience was amazing. I test drove a Gv70 and Gv80. I decided to go with the Gv80. Best choice ever. The finance manager made the process fast and smooth. I highly recommend this dealership.
Eric was great. Worked with me over text to create a lease deal. Even made a video of the vehicle to see the color and interior. In the dealership Matt and Ace took care of finalizing the contract. Everything went very smoothly
The after sales experience keeps getting better and better. Ramon is excellent as a service advisor. He continually kept me updated on the status of my repairs and did a great job of explaining what had been done and why.
Excellent Service with great communicative team. Beautiful wait area. Comfortable experience. Very quickly a loaner vehicle was found.
Excellent customer service with very friendly sales reps and managers. Easy in and out to sign with the finance manager. Clean modern dealership with many cars to look at
My advisor was excellent. He was very knowledgeable and helpful. He secured a loaner for me last minute.
The service was excellent. My service advisor Orlando was very knowledgeable and friendly as he answered all my questions. The waiting area is expansive, well stocked, clean and comfortable. My car was delivered in a timely manner so I am extremely satisfied with this dealership and highly recommend them.
If I was basing my review on sales it would be a 5. However within the first 30 miles my car has developed 2 defects. I went a whole day so far and no follow up to my complaint. Communication is key. They are now working on it. My salesperson Brandon got involved, I highly recommend him.
George was very knowledgeable about the EV I was test driving. Great experience. Better than experience at other brands
Great process in buying car from them. They made everything so easy. 100% recommend them.
Service took good care of my needs in a professional and timely manner. Orlando was great to work with.
Our representative was very helpful in discussing the issues. We are satisfied with the outcome.
Floyd Davis made my car buying experience a joy. Any question I had, he addressed making me feel great about buying my dream car. I highly recommend this place.
From valet pickup to service completion was flawless.. Staff was completely transparent and professional throughout the entire process!
Had a good experience, overall, with the sales folks here. Timely response and follow ups answering all questions
Wonderful purchasing experiences for our 2 vehicles and now we feel like family. Lovely team of people who take pride in what they do about and restored my faith in customer care.
Amazing experience, yet again. Second vehicle since 2021. The building is beautiful, the staff are great. George and Ace will work with you. Chad is the greatest and special shoutout to Gabe, who is leading the charge with Genesis of Charlotte Your team deserve the 💎💎💎 Diamond award for, Quality, service and selection. I can’t say enough. Thank you for the exceptional experience.
Friendly staff and inviting atmosphere . Made my wait more pleasant.Thank you for your hospitality.
Dry professional and courteous. Will highly recommended. State of art new dealership. Enjoyed the experience.
In for a potential recall issue. Inspection found that two tires were much more worn than the other two. This is a lease vehicle and all service has been done by the dealership. Odometer is just over 29,000 miles. This indicates to me that proper tire rotation was not performed during other service appointments.
What a great experience, from start to finish. I had the good fortune to work with Chuck and from start to finish, he made buying a car interesting and relaxed.
Excellent experience! Arrived late in the evening. Salesperson took their time with me and saw me through the purchase of my new vehicle. Easy process!
I brought my Genesis in to get serviced and they always do a great job. Annissa did a great job keeping me up to date on the status of my vehicle and was available when I had questions
Staff was friendly and helpful. Building is new and beautiful. Scheduling service is easy and they washed my car before I left.
Excellent service. Satisfied with the assistance I received during the my car was being serviced.
My Experience with everyone I encountered at the dealership was great. Floyd took good care of me and even though I signed away my life we had plenty of laughs (just kidding). Chad and Ace were also very pleasant and the facility was very nice.
I had a great experience with John. Very helpful and thorough. Had my car in and out in minimum time.
The service was generally fine. Took the car in for a recall. Transportation to an appointment and then transportation back provided by Keffer. (Lyft) Main concern – when I returned, was told that the service had been completed, but the car had not been brought back around. Waited about 50 minutes for the car to be brought back. This was more time than should have been necessary , In my opinion.. Thank you for the opportunity to provide feedback.
Excellent service!!! Chuck was very customer centric and friendly. He understands the needs of customer and provides win win solution. Finanace guy was excellent and very professional. Loved the over all transparency at this location
Outstanding service - and of course we know it's all about the people. Auto-service is not exactly something any of us look-forward to, though our experience was absolutely a net positive. Special call outs to Georgia, Rachel and John who with their next-door neighbor friendliness made the visit one to remember. Pre-visit, Georgia set the bar high with her exceptional communication skills, clearly laying out the details of the upcoming service and vehicle loaner. On arrival, service manager John was disarmingly professional and friendly, followed by rock star Rachel who kept monitoring our progress and checking back with us ... Read More DealerRater - Oct 3, 2024
Impeccable customer service. Their team was really knowledgeable and upfront with everything I needed to know about the vehicle. They definitely made me feel like I was making an informed decision on my car.
Excellent Service and new facilities. I like service people and waiting room ,restrooms, coffee and snacks
Beautiful new facility. Great service from check in to check out. Comfortable working environment while you wait.
Beautiful, comfortable building. Courteous staff. Manager was helpful. My salesman, Chuck Richmond, was excellent. He helped me find everything to match my wish list.
Yazan Shuli was my salesman. Ace was my finance guy. Both were awesome to work with. I recommend Genesis of Charlotte.
Brought car in for recall service. Easy check in and out. Provided a ride home and back to pick up car. Antonio was very professional.
I think the dealership was great and the service writer Antonio was one of the best. He told me it would take an hour and a half and just about what it had take and say impress. Say my wife and I were really impressed.
Very pleasurable buying experience. Floyd even delivered the car to us! Beautiful customer lounge as well.
The BEST!!!! Outstanding customer service! I enjoyed my time there! Simply awesome! The new facility is amazing and the customer advisor was very helpful and knowledgeable.
Had a service appointment with loaner. Took 55 minutes before I received my loaner car. No explanation. I missed a nearby appointment. Had same problem with Hyundai of concord when I serviced the vehicle and that is why I went all the way into south Charlotte. The only way to get responsive service is to use valet service. I used it once and it was great but usually have to wait a week or two for a valet appointment. A friend of mine had similar problems so he takes his car all the way to Hickory where he is satisfied with ... Read More DealerRater - Sep 3, 2024
Clean, quick service, nice experience. I would definitely take my suv back. I was visiting from Georgia and I needed an oil change. Thanks for accommodating my so quickly!!!
Prompt, courteous and professional . Service done right. Outstanding new service facility and customer waiting area!!!
Great customer service! Very responsive in the service department, keeps the customer informed. Highly recommend this dealership.
I can’t believe the lack of communication with this dealership! The issue could have been resolved with a simple phone call to advise the status of the car. Ace and Asia are the only ones that attempted to get someone to call us back with an update. By the time I was able to speak to the GM I was completely frustrated. I unloaded as soon as he got on the phone and he was the most offensive rude GM. Caught him in 2-3 lies within 5 mins. The genesis is a great car but don’t go there for ... Read More DealerRater - Aug 9, 2024
Just purchased a new Genesis GV80 with Cameron at Genesis of Charlotte. He was great to work with; spent a couple of hours with him last week with my two grandsons - they were really into the process and he was great with them - indulging them for their opinions, etc.
Cameron was great at staying in touch with me, finding the car that matched my wishes, staying within my budget. Went back yesterday and bought the car of my dreams!
My grandsons were very pleased with the facility, ambiance, snacks - as was I! A beautiful place to spend ... Read More DealerRater - Jul 17, 2024
The new facility is amazing….it finally caught up with the brand. Appointment was easy to schedule online and the service was carried out on schedule. Great car and dealership.
Requested service on my GV80 using the concierge process. They picked up my car on time, did the work I requested for maintenance then had my car back cleaned in 4 hours and I never left my house. The process worked flawlessly.
Beautiful dealership and great service. Worthy of the brand. Service delivered what they promised. A quick and efficient visit.
Asia is amazing I’m honestly surprised you wouldn’t have such a valuable asset like her running the place someone with expertise and customer service knowledge is asset to valuable to not have leading this dealership from upper management. She’s truly AMAZING !!!
They treated me with respect and patience! They listened to what was important to me! And then they put me in the right vehicle. The process was efficient and they got me on the road pretty quickly.
Genesis of Charlotte is amazing. I took my GV70 to be serviced, Asia is always amazing she is the absolute best. After getting my car serviced my husband decided to buy me a new GV80 and guess who found us the perfect salesman no one but Asia. She got Christian who was also amazing at making sure we were well taken care of and we let with GV80. Only problem found some damage on the rear left bumper and am waiting on a resolution for that. For me a 10 out of 10 on service and sales.
Ms Asia is the best Service Advisor I’ve been involved with. She goes above and beyond, making sure that I receive the best service and care for my new GV80.
Love the new dealership. Did a drop in for on an inspection, in and out in 40 minutes!
Beautiful new facility, great staff. Asia is a wonderful service advisor who has dedication to Genesis and it shows. In fact, every person there was hustling for Genesis owners today. They also did a great job washing the vehicle after recall service, actually washing it, not just a typical "dealer rinse off and swipe with a vacuum".
I appointment was attended to promptly. I was informed in advance about the work to be done and the approximate time. The new Genesis service center is comfortable and though I spent 3 hours it didn’t make me feel exhausted as the space is designed well.